Work Experience

Digital Data Analyst

Bio

I am an experienced Quality Specialist, coach and digital data analyst, specializing in improving the performance of teams and raising the quality of the user experience. Through several years of work in a dynamic call center, I developed a deep understanding of key KPI metrics and their application in daily work optimization. My expertise is in quickly identifying the causes of underperformance, recognizing behavioral patterns and creating clear, effective action plans that bring quick and measurable results. As a coach, I conduct development sessions with agents in a way that motivates, encourages and fosters their professional security. Through structured feedback, I help employees set realistic and achievable goals, improve communication skills and significantly improve their results. Psychology is my great passion — I use the principles of human behavior, motivation and emotional intelligence to better understand the needs of employees, improve team dynamics.